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impuritys on soap

Gabrielle Fuentes Aug 13, 2019 01:49PM EDT

I recently received this soap from you company and noticed a "growth" on it. When I open the box of soap there was stringy white growth (like mold) on it. Why is this happening and can i still use this product without consequences?

Nick Aug 15, 2019 03:05PM EDT Sundial Brands Agent

Hi Gabrielle,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please send the following information to our email,, and our team can assist you further:

- Name of the product
- Lot code
- Photo of the product

Thank you again for reaching out to us, we appreciate it.
Best regards,

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