I recently received this soap from you company and noticed a "growth" on it. When I open the box of soap there was stringy white growth (like mold) on it. Why is this happening and can i still use this product without consequences?
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please send the following information to our email, firstname.lastname@example.org, and our team can assist you further:
- Name of the product
- Lot code
- Photo of the product
Thank you again for reaching out to us, we appreciate it.