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Lack of response

Junelle Rodriguez Aug 29, 2019 09:52AM EDT

Hello, I have emailed this company 2-3 times and have yet to get a response. It has now been over a week and I have become incredibly frustrated in the lack of efforts put into ensure the happiness of the customers. I was not able to get my full shipment THAT I PAID FULL PRICE FOR, and when I have tried to call I have gotten no response, when I have tried to do live chat, I have gotten no response, so I feel it would be best to go ahead and post a PUBLIC question to get a full understanding of why as a company you have not been able to fulfill my full shipment and when I tried to contact you about it, why have I gotten no response? I will be sure to make sure now that I am known so that maybe, just maybe you will respond to my concerns.

Thank you.

Nick Sep 05, 2019 11:45AM EDT Sundial Brands Agent

Hi Junelle,
Thank you for contacting Nubian Heritage. We are sorry to hear of your experience. We checked our emails and a representative has responded to each of your emails. Please check your spam/junk folder for those responses if they are not in your inbox. The Indian Hemp Vegan Deep Treatment Masque was on backorder and did not ship. The refund was completed on 8/20/2019. The funds were released back to your account and are already available for you to use again. If you have any questions regarding the refund, please contact your card company for further information.
Thank you again for reaching out to us. If you have any other questions, please let us know.
Best regards,

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